FGS Global carried out a programme of research to explore public and stakeholder attitudes to insurance companies and perceptions of the challenges faced by the industry. This took the form of public polling and 21 in-depth stakeholder interviews.
Our research revealed that the insurance industry faces a dual challenge: evolving risks and a growing disconnect with its consumers.
It’s time for insurers to adapt, innovate, and rebuild trust.
- Only 33% of the public trust insurers to act in their best interests.
- Stakeholders cite climate change and geopolitical risks as top concerns.
- Clear communication and customer-focused strategies are essential to close the perception gap.
