As U.S. companies increasingly face pressure to take public stands on political and social issues, new polling reveals consumers are divided on the matter. New data collected by our Research team shows while some Americans expect companies to take a stand, nearly half say it’s inappropriate – and many are willing to vote with their wallets.
Public sentiment is mixed:
Backlash is common:
30% of Americans have completely stopped purchasing from a company due to its stance on politics or current events.
Another 30% reported reducing their spending for the same reason.
Many consumers doubt companies’ sincerity:
Top brand offenses for consumers:
In a crisis, consumers want honesty and visibility:
Where they want to hear it:
Transparency matters – but it’s not always a dealbreaker: